Contact Us

OPENING HOURS: MONDAY – FRIDAY, 9AM – 4PM

Please email karrotbakery@gmail.com for:

  • General queries and order changes.
  • Business-related queries and opportunities.
  • Marketing, Press, and Social Media.

Frequently Asked Questions

DELIVERY

Make changes to order

Email karrotbakery@gmail.com and include:
     1. order number (e.g. #1103)
     2. the change requested (e.g. I want to change the flavour/ I need to change the address)

Please note we only accept order changes sent in two working days after your order.

Can my order be shipped to a business, hotel, hospital, or public place?

We will deliver the package to their mailroom (instead of the reception or any requested location). The mailroom will only accept the package if you are a permanent staff member or resident. For this reason, we highly discourage this unless you can guarantee delivery (a refund will not be applicable for failed deliveries).

Delivery and cost

Customers can enjoy our convenient local delivery service, with costs varying depending on the distance. Visit the checkout page for accurate pricing information.

NOTE: We only offer local delivery at this time. We are working hard to deliver around the UK!

Placed order but not received a confirmation email

Please check your spam or junk mail. If you are still not able to find it, please contact us via email at karrotbakery@gmail.com

Do I have to be home to receive my order?

You do need to be at home to receive your order.

If you are not home to receive your order, your order may be delayed till the next day or after the weekend (if you select a Friday delivery day).

What happens if I'm not home when order is delivered?

If you won't be home when your delivery is attempted, please schedule another delivery through the email you receive from us.

Karrot Cakes

Shelf life

Once delivered, our cakes have a shelf-life of up to 1 week in the fridge. For maximum freshness, we recommend not opening your package until you plan to eat the cakes and preserve them in the fridge for the best results.

You can also freeze them well wrapped for up to 1 month of deliciousness. We recommend leaving the cakes at room temperature for 3 hours before serving.

Will my order be filmed or photographed?

Your order may be filmed/photographed for our social media accounts unless we are told in advance that you would like the order to be kept private.

Allergens

Please note we make all our products in an environment where nuts, peanuts, eggs, milk, soya, sesame and gluten are present. For this reason, we cannot guarantee they are free from traces of these allergens. Our cakes may contain milk, eggs, soya, wheat (gluten), and nuts.

Are your cakes suitable for vegetarians?

The majority of our cakes are! Check the allergens section of the FAQ page to see if so.

Are your cakes kosher?

Our cakes are currently not kosher.

PACKAGING

Does the cake box include a paper receipt/invoice inside?

No, it does not. All information relating to the order is sent via email.

Sustainability

Our packaging is completely plastic-free and fully recyclable.

It is locally manufactured in Europe to lower its transportation footprint versus importing abroad.

REFUND POLICY & DISCOUNTS

Cancellation

Cancellations are only accepted within 24 HOURS of your order.

There is a fee of £1 (covers the transaction costs charged by payment providers).

REASON: Preparation begins days in advance, and we bake the cakes to order. For this reason, cancellation after 24 HOURS is unfortunately not possible as we have made all the necessary preparations, and this would lead to unnecessary food waste.

Issues or faults

Our team will be more than happy to resolve any issues. 

Please email karrotbakery@gmail.com within 24 hours of your delivery: 1) picture showing fault 2) order number.

We review all complaints and may ask you to ship back the product to receive a refund. All refunds are subject to manager review.

Wrong delivery address

Once you make an order, we will email you the order confirmation containing the address.

If you spot any changes before delivery, we are happy to make amendments.

Student, NHS and other promotions

For the moment we are not running any promotions.